 | Service Rates |
| SERVICE TYPE | TECHNICIAN | SYSTEM ENGINEER |
|---|---|---|
| Bench Evaluation (in-store) | $75 (standard); $90 (obsolete/vintage/clones: Paid in advance) | |
| Bench Service (in-store) | $105/hr | $165/hr |
| Emergency Bench Service (expedite, in-store) | $175/hr (minimum 1 hour) | $225/hr |
| On-Site Service (Scheduled) | $150/hr (minimum 1 hour) | $225/hr (minimum 1 hour) |
| On-Site Service (Emergency) | 1.5 x on-site rate ($225/hr; minimum 1 hour) | 1.5 x scheduled on-site rate (minimum 1 hour) |
| Off-Hours Service (7 PM- 8 AM) | 2 x on-site rate ($300/hr; minimum 1 hour) | 2 x scheduled on-site rate (minimum 1 hour) |
| Quick-Fix/Install (Memory/PRAM Battery) (While You Wait Repairs) | $25 (standard, performed while you wait) $50 (Mac Mini and full size ram slot on iMac G4’s) | |
| Data Transfer | $55 (standard data migration) $149.95 (data transfer with data translation, ie OS 9) $199.95 (HD removal w/data migration) | |
| Repair Parts Warranty | 90 days (standard); 30 days (obsolete/vintage/clones) | |
| TIME AND TRAVEL TO CLIENTS | ||||
|---|---|---|---|---|
| Under 5 Miles (1 hour minimum, travel included) | Outside 5 miles between 1-3 hour visit, $50 travel charge assessed | Over 50 miles one way a $100 travel charge will be assessed * | Any visit over 3 hours travel is included | |
| TECHNOLOGY ASSESSMENT | ||||
|---|---|---|---|---|
| Number of Machines | First 10 | Additional 10 | Each machine after 20 | Each Server |
| Price | $2000 | $50 per Machine | $25 per Machine | $250 |
| Terms Overview | Catalog systems, peripherals, applications, and users. Provides a comprehensive overview of current set up. A great starting point for upgrades, additions, or re-organizations. | |||
| PREVENTATIVE MAINTENANCE AGREEMENT | ||||||
|---|---|---|---|---|---|---|
| Hours Per Quarter | Preventative Maintenance Visit | Service Reviews | Priority Service | Discounted Technician Rate | Discounted Engineer Rate | Cost Per Quarter |
| 4 | 1/2 day per quarter | 4 per year | No | No | No | No |
| Contract Terms | Service Agreements are billed quarterly. The first quarter will begin upon receipt of payment. You may cancel the Service Agreement at the end of any quarter by providing notice two weeks prior to the end of the quarter. | |||||
| SUPPORT AGREEMENTS | |||||||
|---|---|---|---|---|---|---|---|
| Estimated Hours Per Quarter | Preventative Maintenance Visit | Service Reviews | Priority Service | Discounted Technician Rate | Discounted Engineer Rate | Email & Phone Support | Cost Per Quarter |
| 15 | 4 hours per month | 4 per year | Yes | InShop: $90 OnSite: $125 | InShop: $135 OnSite: $190 | Email: $25 Phone: $50 | $1875 |
| 30 | 8 hours per month | 4 per year | Yes | InShop: $85 OnSite: $120 | InShop: $125 OnSite: $180 | Email: $20 Phone: $40 | $3600 |
| 50 | 16 hours per month | 4 per year | Yes | InShop: $75 OnSite: $105 | InShop: $110 OnSite: $150 | Email: $15 Phone: $35 | $5250 |
| Contract Terms | All Service Agreements are customizable. Service Agreements are billed quarterly. The first quarter will begin upon receipt of payment. You may cancel the Service Agreement at the end of any quarter by providing notice two weeks prior to the end of the quarter. | ||||||
| PROJECT TIME BANKS | ||
|---|---|---|
| Service Type | Technician | System Engineer |
| $2500 Bank | 15% discount | 5% discount |
| $5000 Bank | 20% discount | 10% discount |
| $10,000 Bank | 30% discount | 20% discount |