Certified Training

Apple Certified Technical Training

Choose a course:

MACSVC 300
MACSVC 300: Apple Certified Macintosh Technician Training

5 days - $2,500.00

Overview

• How to access and use Apple's troubleshooting references

• How to use Apple's troubleshooting tools

• How to use general troubleshooting theory to shorten repair turnaround   times, and minimize service parts ordered

• How to disassemble and reassemble Apple desktop and portable hardware

• How to avoid ESD damage

• How to avoid CRT damage and injury

• How LCDs and CRTs work

• How to configure and test Mac network access

 

Upcoming Class Meetings

Anchorage, Alaska Feb 24, 2010 - Feb 28, 2010 9:00 AM Register
MacSpecialist Villa Park Mar 8, 2010 - Mar 12, 2010 9:00 AM Register
MacSpecialist Villa Park May 10, 2010 - May 14, 2010 9:00 AM Register
MacSpecialist Villa Park Jul 12, 2010 - Jul 16, 2010 9:00 AM Register
MacSpecialist Villa Park Sep 13, 2010 - Sep 17, 2010 9:00 AM Register
MacSpecialist Villa Park Nov 8, 2010 - Nov 12, 2010 9:00 AM Register

 

Course Description

Apple Certified Macintosh Technician Training is a five-day course that teaches students how to identify and resolve issues with Apple desktop and portable computers. Students learn Apple hardware specifications, troubleshooting techniques, component isolation steps, take-apart procedures, and general service guidelines and resources: everything they need to diagnose and repair Apple computers.
A combination of lectures, demonstrations, and hands-on lab exercises with Apple systems provides students with a variety of opportunities to become a Mac expert.

Customers who purchase AppleCare Technician Training (contact us for details) are provided one full year of online access to the same self-paced training curriculum that Apple provides for its Apple authorized service providers. This easy-to-use, self-paced program includes training materials, diagnostic tools, and extensive information from Apple's own technical library.

Technicians employed by AASPs and SSPs access the self-paced training materials on Apple's Global Service Exchange. GSX is available to technicians employed by AASPs and SSPs only.
 

Prerequisites

Students should have the following prerequisite knowledge prior to attending this course:

Audience

ACMT certification is intended for technicians employed by an Apple Authorized Service Provider (AASP) or Self Servicing Account (SSA), or for persons motivated to demonstrate their knowledge of technician-level service and support skills. For persons not employed by an AASP or SSA, attaining ACMT certification verifies skills and knowledge that may be sought by a prospective employer, such as an Apple Reseller or a self-servicing entity like a school system.

Please note that ACMT certification by itself does not authorize a technician to perform repairs on Apple products. Information on becoming authorized for servicing Apple products can be found at: apple.com/support/programs/
 

Certification Track

Demonstrate your knowledge by passing the Apple Macintosh Service exam and the Mac OS X Troubleshooting exam to earn Apple Certified Macintosh Technician (ACMT) certification.

Full certification requirements are ONLY met by taking both hardware and OS traoubleshooting exams. ACMT certification is valid for one year from the date of certification. Apple requires technicians employed by AASPs or SSAs to re-certify annually in order to repair in-warranty desktop products. Persons not employed by an AASP or SSA are not required to re-certify, however, Apple recommends that people stay current with their certifications by taking the annual re-certification exams.

Apple Macintosh Service Exam tests practical knowledge of effectively and safely troubleshooting and repairing Apple Macintosh systems, including displays.

Mac OS X Troubleshooting Exam tests practical knowledge oftroubleshooting Mac OS X and applies that knowledge toward identifying common Mac OS X issues.


Course Outline
Topic Description
Chapter 1
References		 Find and use service and support resources quickly and efficiently
Chapter 2
Underlying Technologies		 Reviews some of the primary technologies used in Apple products
Chapter 3
Hardware Tools		 Learn how to correctly identify the tools to used on particular parts during a service repair
Chapter 4
Software Tools & Techniques		 Locate and properly use diagnostics, tools, utilities and techniques when supporting and servicing Apple products
Chapter 5
Power Management		 Introduction to the hardware and software that control power management in Apple computers.
Chapter 6
Troubleshooting Theory		 Isolate and resolve issues in a systematic way
Chapter 7
Electrostatic Discharge (ESD) Precautions		 Practice correct ESD procedures when servicing computers
Chapter 8
Component Isolation		 How to Isolate and resolve hardware issues in a systematic way by identifying how power flows through the component.
Chapter 9
LCDs		 Familiarize yourself with the structure and defects of LCD
Chapter 10
Technician Safety		 Practice correct CRT safety and hazardous material handling procedures when servicing computers.
Chapter 11
Hardware Service Issues		 Learn how to identify hardware service issues that are common to most Apple systems
Chapter 12
Network Troubleshooting		 Isolate and resolve issues with wireless networking products from Apple
Chapter 13
Maintenance		 Perform an array of maintenance duties in accordance with Apple guidelines
Chapter 14
Product Labs		 This module is designed to ensure that students will correctly remove and install service components in the following Apple systems: iBook, PowerBook, MacBook, MacBookPro
Chapter 15
Product Lab		 This module is designed to ensure that students will correctly remove and install service components in the following Apple systems: PowerMac G4, PowerMac G5, IMacs, mac minis, Xserve
Chapter 16
Practice Handout/Exam		 This module is designed to enable students to study for the Apple Macintosh Certified Technician (ACMT) exam
Chapter 17
Product Lab (complete) / Class Review		 Final questions, answers, review of class materials.